Refund Policy
Eligibility for Refunds
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Software Issues: If you experience technical issues that cannot be resolved by our support team within 30 days of purchase.
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Incorrect Purchase: If you accidentally purchase the wrong product and notify us within 7 days of the purchase.
Requesting a Refund
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Contact Support: Email our support team at support@hawk.com with your order number, a detailed description of the issue, and any relevant documentation.
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Evaluation: Our team will evaluate your request and may ask for additional information or troubleshoot the issue.
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Approval: If your refund request meets our policy criteria, we will process the refund to your original method of payment within 7-10 business days.
Exceptions and Non-Refundable Items
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Subscription Fees: Fees paid for monthly or annual subscriptions after the initial purchase period.
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Services Rendered: Fees for services that have already been performed or delivered.
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Promotional Items: Products or services purchased at a discounted rate or as part of a special promotion.